Aurora UniversityDigital Library Portal
العربية
Read

Ask for help

Where a request goes, and what to put in it so the first reply is useful.

2 minChecked 31 Aug 2026English & Arabic

Full access reference

Requests are routed by the category you pick, so the category matters more than the wording. An access problem reaches the electronic resources desk; a deposit question reaches the repository team.

Include the address of the page that refused you and the time it happened. Those two details answer most of what an agent would otherwise have to ask.

How this guide is written and kept current

Written by library staff against this portal, not adapted from a vendor’s manual. The date below is the date it was last checked, not the date it was written.

Ask the library
Format
Read
Reading time
2 min
Language
English & Arabic
Last updated
31 Aug 2026
Published
4 Aug 2026
Part of
Getting started

What to read next

The guides that follow this one.

All guides
Create your library accountRegister with your university email and finish the two steps that follow it.Walkthrough4 minFind your subjectBrowse from discipline to sub-discipline instead of guessing a keyword.Read3 minSave what you findFavourites, reading lists and the difference between them.Walkthrough5 min